Neon Nights ("we", "us") respects your privacy. This policy explains what information we collect when you visit our website, buy tickets, book a table or private event, or visit the club, and how we use and protect it.
Information We Collect
We collect information you provide directly to us, including:
- Your name, email address, and phone number when you request a table, VIP booth, event tickets, or a private event booking.
- Booking details such as the date, event, guest count, arrival time, and any notes you share, like birthday plans or accessibility needs.
- Your email address when you subscribe to our newsletter.
We also collect limited technical information automatically, such as your browser type, device, and pages visited, to keep our website working well.
At the Venue
- ID checks. We check government-issued photo ID at the door to confirm you meet our age policy. Where ID scanners are used, we keep only the details needed for entry and safety, and we do not use them for marketing.
- CCTV. The venue is monitored by security cameras for the safety of guests and staff. Footage is kept for a limited time and shared only with law enforcement when required.
- Event photography. Our photographers and videographers capture events for our website and social channels. If you'd rather not appear, tell the photographer on the night or contact us and we'll remove the image.
How We Use Your Information
- To confirm and manage table, VIP, ticket, and private event bookings.
- To respond to your questions and provide customer service.
- To keep the venue safe and enforce our House Rules.
- To send event news and offers you've asked to receive.
- To improve our events, service, and website.
Emails & Offers
If you subscribe to our newsletter, we'll send you early ticket access, line-up announcements, and VIP offers by email. Every email includes an unsubscribe link, and you can opt out at any time.
Security & Retention
We use reasonable administrative and technical safeguards to protect your information. We keep personal information only as long as needed for the purposes described in this policy or as required by law.
Your Choices
You may ask us to access, correct, or delete the personal information we hold about you. To make a request, contact us using the details below. We will respond within a reasonable time.
Our website and venue are intended for adults. We do not knowingly collect personal information from anyone under 18.
Contact Us
If you have questions about this policy or your information, please contact us:
Neon Nights
123 Underground Ave, Downtown District, NY 10001
Email: hello@neonnights.com
Phone: +1 (555) 123-4567
We may update this policy from time to time. Changes take effect when posted on this page. See also our Terms of Service.